Legal
Cancellation & Refund Policy
Last updated: [date to be confirmed by owner]
Draft — Owner Review Required
This is a draft. Bracketed items are placeholders that require the owner's confirmation, and the policy should be reviewed before publication. Nothing here is a binding commitment until finalized.1.Requesting a Cancellation
To cancel a consultation or project, contact us in writing at [business email — set in site settings], including your name and the service you wish to cancel.
2.How Requests Are Communicated
We will acknowledge cancellation requests in writing and confirm any next steps, including amounts due or refundable.
3.Work Already Performed
If a project is cancelled after work has started, fees may apply for work completed up to the cancellation date, as reasonably assessed against the agreed scope [owner to confirm method].
4.Deposits and Advance Payments
If a deposit or advance payment is used, its treatment on cancellation will be stated in your quote [owner to confirm deposit terms].
5.Refund Assessment and Processing
Refund requests are reviewed fairly, taking into account the work performed and the agreed scope. Approved refunds are issued [method and timeframe to be confirmed].
6.Rescheduling Consultations
You may request to reschedule a consultation by contacting us [minimum notice period] before the scheduled time.
7.Incomplete or Delayed Projects
If a project is delayed or cannot be completed, we will communicate promptly and work with you on a fair resolution, which may include a revised timeline or an adjustment of fees for undelivered work.
8.Questions and Disputes
If you have a concern about a cancellation or refund, please contact [business email — set in site settings]. We aim to resolve concerns directly and fairly.